Open all night · van ~23 min out

About

A locksmith whose rate before you commit.

Mobile across San Mateo and the towns beside it, any hour, with the figure written down before the van pulls out. Here is how a visit runs and what the work order says.

Hillsdale Lock & Key service van at dusk

Hillsdale Lock & Key is a mobile locksmith for San Mateo and the towns beside it. The name belongs to the district: the city's main commercial center, its Caltrain stop and the streets around them, which is where the van spends much of its day. There is no shop, because a lock is not something you carry to a counter. The van holds what San Mateo doors take: mortise cases and cylinders for the 1920s and 30s houses in Baywood, Aragon and San Mateo Park, deadbolts and levers for the 1950s houses in Shoreview and on the side streets off El Camino, keypad and app locks for the Bay Meadows units and the rentals in North Central, aluminum deadlatches and hookbolts for the glass doors on B St, 4th Ave and 25th Ave, strike plates and jamb reinforcement, exit devices, readers, and blanks and programmers for most cars on the road, hybrids and EVs included. Calls are answered 24/7, nights, weekends and holidays.

Pricing is arranged so it can be checked on paper. Every job carries an $89 service call, and it is counted inside the figure written on the work order rather than appended at the end. A house lockout runs $112 to $195, a rekey $24 to $40 per cylinder, replacement hardware $112 to $305 per door, a car key $142 to $395. Arrival between 8pm and midnight adds $45 and between midnight and 7am adds $75, both written inside the total before you decide. Master key systems and access control are quoted in writing after the doors have been counted, because the cost depends on how many doors there are and who should open which. Once written down, the figure is the figure on the card, and the receipt matches the work order line for line.

Coverage runs from the bay to the ridge and past the city line. Hillsdale sees the van in about 15 minutes, Downtown and Central Park and Bay Meadows 17, North Central 19, Baywood and Aragon 23, San Mateo Park 24, Shoreview and Coyote Point 26, and Sugarloaf and Laurelwood about 30 on their winding streets above Highway 92. Across the whole city the average is 23 minutes, which is what a flat, compact grid with two freeways and a Caltrain line gets you. Burlingame, Belmont, Foster City, Hillsborough and Millbrae are served at the same written figures, between 24 and 30 minutes, with the single bridge into Foster City named as the reason on the call when it is slow.

Written Down First

The figure is entered on the work order before the van leaves. Four parts, each one in writing.

One figure, written down on the callThe visit, the labor and the parts are combined into a single number while you describe the door. The $89 service call is already inside it. That number is entered on the work order and it is the number the card is charged.
A name and a thirty-minute window, by text, before the van leavesYou receive the technician's name and a thirty-minute arrival window by text before the van pulls out. If a stalled lane on 101 or the climb above Highway 92 shifts the window, a second text says so rather than leaving you to guess.
Opened without damage first, drilled only after you agreePicking, decoding and bypass tools come out first, and the lock usually keeps working afterwards. If the cylinder will not give, the technician explains why, names the replacement part, and drills only after you say yes. The figure on the work order does not move.
Card or tap at the door, an itemized receipt that matches the work orderPay by card or tap once the door closes properly. The itemized receipt reaches your email and matches the work order line for line. A written line describing the work is available for a landlord, an HOA or an insurer if you need one.
Neighborhoods served
8

Downtown, Hillsdale, Bay Meadows, Baywood and Aragon, San Mateo Park, North Central, Shoreview and Coyote Point, Sugarloaf and Laurelwood.

Towns beside them
5

Burlingame, Foster City, Belmont, Hillsborough and Millbrae, at the same written figures.

Hours
24, every day

Calls answered around the clock; evenings after 8pm and overnight hours are stated inside the figure on the call.

Average arrival
23 min

The city is flat and compact; the hills above Highway 92 and the far side of Foster City run a few minutes longer, and the window says so.

24/7 — nights, weekends & holidays

One call, one figure on the work order, the same figure on the receipt

Calls answered 24/7 across San Mateo and the towns beside it. The $89 service call, the labor and the parts are inside the number written down on the call, and the receipt matches it line for line.